This is a Refundable security deposit of up to Rs 5000 will be charged. During limited-period offers, this amount might be lower. It will be refunded within 2 hours of booking's end time. After the trip ends you can check the refund processing stages in your account profile post verification of fastag charges and traffic violations. Please note traffic violations will be reflected in the government portal after 2 days of booking’s end time.
Based on customer requirements we are providing multiple kilometer packages, each kilometer package in terms of kilometer limit. The total kilometres limit for your booking is determined by multiplying the duration of your booking with the hourly "Kilometres limit" of the pricing plan that you select. If extra more kilometres are driven than the total kilometres limit of your booking, the additional kms attract "extra kms charges", which vary by the car model and the city.
Kindly note all our kilometer packages are without fuel, there will be sufficient fuel we request to return back the same fuel. In case of excess fuel returned Fuel bills need to be shown to our delivery executive at the time of return, kindly note we will NOT be able to reimburse fuel bills shared with us later.
The fuel expense needs to reconcile reasonably with the standard fuel efficiency of the car. For the purpose of this reconciliation and for the benefit of the Customer, we assume a lower mileage than what is defined by ARAI (Automotive Research Association of India).
The date on the fuel bill should fall within the booking period.
Hand-written fuel bills will be considered invalid.
Customers can cancel the booking subject to the following conditions and charges. A cancellation refund will be done through the original payment method within 10 working days.
Customer should inform 24 hours prior the booking start time, in such instances, 70% of the amount will be refunded, if failed to inform 24 hours prior the booking start time No-Refund will be done.
Rescheduling has to be informed 24 hours prior to the booking start time, in such instances the following shall be applied based on the car availability,
Customers should inform 24 hours prior the booking end time, in such instances the same shall be confirmed based on the car availability.
Customers should inform 24 hours prior to the booking start time, in such instances, the same shall be applied based on car availability and the charges might differ depending on the car type.
Speed limit is from 80 to 110Kmph. In case if you exceed the speed limit you will be charged INR 1250/-.
In case of Customer negligence like:
If the vehicle is damaged, Customer shall be responsible for all such loss and damages and shall pay to the Hemu Cars for all loss of or damage to the car regardless of cause, or who, or what caused it.
In the event of accidents, customer liability will be limited to a maximum of Rs 30,000. The customer will need to pay damage fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses (The customer should pay the rent for No of day’s vehicle and any charges should be paid by customer) this is independent of the nature and terms of the insurance cover that Hemu Cars will have on the cars.
The maximum liability policy is intended to benefit and protect the responsible Customer.
In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the Customer could be liable for all damages irrespective of whether or not Hemu Cars is able to claim insurance in such cases. Such situation includes, but is not limited to:
Hemu Cars conducts periodical checks on vehicle performance and ensures that hired vehicles are clean. Hemu Cars expects its customers to help us maintain our standards of cleanliness. The Customer must ensure that the vehicle is not soiled while returning possession. Hemu Cars shall charge the following damages and penalty shall deduct from the Security Deposit of the Customer.
Customers are responsible for paying all tolls & state permits. Hemu Cars vehicle are registered with an all-India Permit, allowing the vehicle to enter any state of INDIA.
All Hemu Cars vehicles contain Original Documents of RC Card, Insurance, All India Permit, Self-Drive License. Please stop the vehicle at the border RTO check post to obtain valid state permit by paying reveleant charges only for the state of Andhra Pradesh and Kerala Hemu Cars will charge flat 400/- for existing vehicles which have the state entry permit. If a customer plans to go Andhra Pradesh/Kerala, then the customer should inform our customer care to allocate the vehicle which has a valid permit. In cases of non-available of existing AP/Kerala state entry permit vehicles, then Customer must pay the fee and obtain a 1-year state entry permit. Hemu Cars will reimburse balance amount after deduction of INR 400/- (Flat charges on state entry permit)
Provided with original copy while ending the trip. Hemu Cars will not reimburse quarterly entry of Kerala/Andhra Pradesh.
Radio-frequency identification (RFID) FASTAG features are available in all the Hemu Cars hassle free trip on national highway tolls, if the customer utilizes the Fastag features used in the trip duration respective amount shall be deducted from the security deposit based on the trips against your booking.
User negligence/accident- Full cost should be paid by the customer.
Hemu Cars is not responsible for any damage to, Loss or theft of any personal property belonging to user or co-passenger or third party regardless of fault or negligence.
To avail Hemu Self Drive Cars service you must be at least 21 years old, and your driving license for "Light Motor Vehicles" must be at least 1 year old (at the time of starting the trip). Driving license printed on A4 sheet of paper (original or otherwise), driving license on M-Parivaahan app and commercial driving licenses will not be accepted.
The Minimum booking time frame was 24hrs.
We will process your security deposit refund within a maximum of 2 hours from the time you return the car. Please ensure that the vehicle is in the same condition as when it was rented, and we will promptly initiate the refund to your account.
Yes you can, but the return expenses to origin city need to paid by the customers only.
Yes, the vehicle will be dropped at your doorstep.
No, only the applicant on whose name the booking has been confirmed and verified, will be allowed to pick up the car.
Yes. You have to pay the amount as per the applicable law of the state which you intend to cross/travel. NCR Drive will refund only if an annual permit is purchased. However, reimbursement will be done based on the usage.
After Working hours you cant return the vehicle you need to hand it over on the next day only.
Charges will be based on the extra hours and extra kilometers.
Please be advised that any traffic violation challans incurred during your trip are the responsibility of the customer. We kindly request that these fines be settled directly with the relevant authorities at your earliest convenience. If the payment is not made, any outstanding amounts may be deducted from your security deposit or charged to your account accordingly.
Parking and Toll Gate charges need to be carried out on there own by the customers only.